Last Updated: July 16, 2025

Thank you for shopping at Brands Lobby Inc. We are proud to offer high-quality designer fragrances. Below you will find the details of our shipping operations, processing times, and delivery expectations.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

During high-volume periods (such as Black Friday, Cyber Monday, or the holiday season), processing may take up to 5 business days.
You will receive a notification email once your order has been processed and handed over to our fulfillment partners.

2. Flammable Liquid Transport Regulations (Important)

Perfumes are classified as Hazardous Materials (Hazmat) or Dangerous Goods due to their alcohol content.

By law, perfumes must be shipped via surface/ground transportation rather than air freight.
Because air transport is restricted for these items, overnight or express 1–2 day shipping is generally not available. Please keep this in mind when anticipating your delivery date.

3. Estimated Delivery Times

Because we partner with premium global perfume distributors to keep our inventory diverse and prices competitive, shipping times vary depending on your location and where the specific fragrance is stocked:

United States & Canada: 3 to 10 business days
United Kingdom & Europe: We currently only ship to United States & Canada.
Australia & International: We currently only ship to United States & Canada.

Please note: These are estimated timeframes. Actual delivery times may vary due to carrier delays, weather conditions, or customs clearance.

4. Shipping Rates

We calculate shipping rates at checkout based on your delivery address and order weight.

Standard Shipping: Rates will be displayed dynamically via our checkout.
Free Shipping: We offer Free Standard Ground Shipping on orders over CAD $150 (Canadian Customers) or USD $150 (US Customers). We don’t offer free shipping for International customers.

5. Tracking Your Order

When your order ships, we will automatically send you an email containing a tracking number and a link to track your package.

It can take 24 to 48 hours for the courier system to update and show tracking information after the label is generated.
You can track your package directly on our website or via major global tracking platforms like USPS, UPS, FedEx, 17track or AfterShip.

6. Customs, Duties, and Taxes

Brands Lobby Inc. is not responsible for any customs and taxes applied to your order.

All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, taxes, and duties).
If a package is returned to us because a customer refused to pay local customs fees, the return shipping costs and a restocking fee will be deducted from any potential refund.

7. Missing, Stolen, or Incorrectly Addressed Packages

Address Errors: Please double-check your shipping address at checkout. We are not responsible for lost packages due to an incorrect or incomplete address provided by the buyer.
Marked as Delivered: If your tracking link states your package was “Delivered” but you cannot find it, please check with neighbors, building management, or your local post office facility. We cannot issue refunds for packages that carriers officially register as successfully delivered.