Last Updated: July 16, 2025

At Brands Lobby Inc., we want you to be completely satisfied with your purchase. Because we specialize in luxury designer perfumes, our return policy complies with strict health, hygiene, and transport regulations governing cosmetics and flammable liquids.

1. 14-Day Return Window

You have 14 days from the date your package was delivered to request a return. Any requests made after 14 days will unfortunately not be accepted.

2. Strict Return Conditions

To be eligible for a return and full refund, your item must meet the following criteria without exception:

Unopened & Unused: The perfume bottle must be completely unused, unsprayed, and inside its original packaging.
Original Factory Seal: The original cellophane plastic wrapping, box, security seals, and batch code stickers must be fully intact and undamaged.
Proof of Purchase: A valid receipt, invoice, or order number from brandslobby.com is required.

Non-Returnable Items: Any perfume that has been unsealed, opened, tested, sprayed, or used cannot be returned due to health, hygiene, and safety regulations. We do not offer refunds or store credits if you simply do not like the scent after opening the bottle.

3. Exchanges

We do not accept exchanges after the order is placed. Order should be cancelled and new order for correct product should be placed. Order cannot be cancelled if it is already processed and shipped.

4. Damaged, Defective, or Wrong Items

If your perfume arrives damaged in transit (e.g., a broken bottle or leaking atomizer) or you receive the incorrect fragrance:

Contact us immediately at help@brandslobby.com within 48 hours of delivery.
Provide clear photos and/or video of the outer shipping box, the inner packaging, and the damaged/incorrect product.
Once verified, we will provide a prepaid return shipping label and issue a brand-new replacement or a full refund at no cost to you.

5. Return Shipping Costs

Change of Mind: For standard returns (buyer’s remorse, changing your mind), the buyer is responsible for all return shipping costs.
Shipping Methods: We strongly recommend using a trackable shipping service with insurance. We cannot guarantee that we will receive your returned item, and we are not liable for packages lost by the carrier during return transit.

6. How to Initiate a Return

Do not send your purchase back to the sender’s address printed on your shipping label. Because we work with global fulfillment partners, returns must be routed to our dedicated quality control facilities.

Email us at help@brandslobby.com with your Order Number and reason for return.
If approved, we will email you the exact authorized return warehouse address and instructions.
Pack the perfume securely in its original shipping box to ensure it does not break during transit.

7. Processing and Refunds

Once your return is received at our facility, it will undergo a thorough quality inspection to confirm the perfume is unsprayed and factory-sealed.

We will notify you via email once your return has been inspected and approved or rejected.
If approved, your refund will be automatically processed back to your original method of payment within 7 to 10 business days.
Note: Original shipping fees are non-refundable.