Effective Date: July 16, 2025

This Privacy Policy describes how Brands Lobby Inc. (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from brandslobby.com (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

  • Personal Data: Name, billing address, shipping address, email address, and phone number.
  • Payment Information: Your credit/debit card details and transaction history (processed securely through third-party gateways; we do not store full credit card numbers).
  • Account Information: Your username, password (stored in a hashed format), and purchase history.
  • Technical Data: IP address, browser type, device type, time zone, and Site usage data (pages viewed, time spent) collected via cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Fulfill Orders: Process payments, arrange for shipping, and provide order confirmations and updates.
  • Manage Accounts: Create and maintain your user account on our WooCommerce platform.
  • Customer Support: Respond to your inquiries, resolve issues, and provide technical support.
  • Improve the Site: Analyze browsing behavior with the Blocksy theme to optimize the user experience.
  • Marketing & Communications: Send you promotional emails, newsletters, and special offers (you can opt-out at any time).

3. Sharing Your Information

We do not sell your personal information. We may share your personal information with third parties in limited circumstances, including:

  • Service Providers: Payment processors (e.g., Stripe, PayPal), shipping companies (e.g., Canada Post, UPS), and IT/hosting providers.
  • Legal Requirements: If required by law, court order, or governmental authority.
  • Business Transfers: In connection with, or during negotiations of, any merger or sale of company assets.

4. Data Security & Retention

We use reasonable administrative, technical, and physical security measures to protect your personal information. We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, usually to comply with legal obligations (e.g., tax and accounting records).

5. Your User Rights

Depending on your location, you may have the following rights regarding your data:

  • Access & Portability: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete information.
  • Deletion: Request that we delete or erase your personal information (subject to legal or contractual restrictions).
  • Opt-Out: You can unsubscribe from marketing emails by clicking the “unsubscribe” link at the bottom of the emails.

6. Third-Party Links & WooCommerce

Our Site may contain links to external websites that are not operated by us. Furthermore, your use of the Site interacts with WooCommerce and various extensions which process your data. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review their privacy policies.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

9. Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise your rights, please contact us at:

  • Brands Lobby Inc.
  • Email: help@brandslobby.com
  • Address: 35 Watercress Court, Kitchener, ON CANADA N2E 3S8
  • Website: brandslobby.com